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Terms of Service

Effective Date: September 8, 2026

These Terms of Service (“Terms”) apply to locksmith services provided by GO Locksmith USA LLC (“GO Locksmith USA,” “we,” “our,” or “us”).

By requesting, authorizing, or accepting services from GO Locksmith USA, the customer agrees to these Terms.

1. Services

GO Locksmith USA provides mobile locksmith services that may include:

Service availability depends on the type of vehicle, lock, property, hardware, security system, equipment required, parts availability, job location, and other circumstances.

GO Locksmith USA reserves the right to decline services that cannot reasonably or lawfully be performed.

2. Customer Authorization

The customer represents and warrants that they are legally authorized to request the locksmith services being ordered for the applicable property, vehicle, safe, lock, or secured area.

GO Locksmith USA may request reasonable proof of:

GO Locksmith USA may refuse or discontinue service when satisfactory authorization cannot reasonably be established.

3. Residential Services

A customer requesting residential locksmith services represents that they are the lawful owner, authorized resident, tenant, landlord, property manager, or another person legally authorized to request the work.

GO Locksmith USA may require verification before performing entry, rekeying, lock replacement, or other security-related work.

4. Commercial Services

A person requesting locksmith services for a business or commercial property represents that they have authority from the property owner, business owner, tenant, manager, or other authorized party to request the work.

GO Locksmith USA may request additional authorization before performing work that changes access or security to a commercial property.

5. Automotive Services

A person requesting automotive locksmith services represents that they own the vehicle or have lawful permission from the vehicle owner.

Automotive key cutting, programming, ignition, immobilizer, and electronic services may depend upon factors outside GO Locksmith USA’s control, including:

GO Locksmith USA does not guarantee successful programming or continued vehicle operation where failure is caused by a pre-existing or unrelated vehicle condition.

6. Estimates and Pricing

We give you a quote or estimate before starting and confirm it with you before work begins. If something unexpected comes up, any additional work or cost needs your approval first.

Pricing may depend upon:

If the scope changes after inspection, we explain any additional work and cost and get the customer's approval before proceeding.

The customer-confirmed estimate covers the agreed work. No additional work or cost is authorized without the customer's approval.

7. Payment

Payment is due upon completion of the authorized service unless another payment arrangement has been approved in advance.

GO Locksmith USA may accept cash, credit or debit card, and approved electronic payment methods.

The customer is responsible for payment of all authorized labor, parts, programming, service-call charges, and other agreed charges.

8. Cancellations and Service Calls

If a technician has already been dispatched or has arrived at the job location and the customer cancels the requested service, an applicable service-call or trip charge may be charged when such charge has been disclosed to the customer.

Any applicable diagnostic or service-call fee is disclosed and approved by the customer before the service is performed.

9. Damage and Methods of Entry

We always try non-destructive entry first. In some cases, such as a broken or high-security lock or safe, drilling or replacement may be needed. We explain why and get your approval before using those methods.

Certain locks, doors, ignitions, safes, damaged hardware, or security devices may not reasonably be opened or serviced without drilling, cutting, replacement, or another method that may cause damage.

The technician explains why a destructive method is needed and obtains the customer's approval before proceeding.

GO Locksmith USA is not responsible for:

Nothing in this section limits responsibility that cannot lawfully be excluded.

10. Customer-Supplied Products

GO Locksmith USA may, in its discretion, install, cut, program, configure, or otherwise service keys, remotes, locks, smart locks, keypads, hardware, or other products supplied by the customer.

Any product not sold and supplied directly by GO Locksmith USA is considered a Customer-Supplied Product.

Customer-Supplied Products include, without limitation:

Customer-Supplied Products are not covered by GO Locksmith USA’s Three-Month Limited Product Warranty.

GO Locksmith USA makes no warranty concerning the quality, authenticity, compatibility, condition, durability, or future performance of Customer-Supplied Products.

Successful installation, cutting, or programming of a Customer-Supplied Product at the time of service does not constitute a warranty that the product will continue to operate.

If a Customer-Supplied Product is defective, incompatible, improperly manufactured, previously damaged, or subsequently fails, additional diagnosis, removal, replacement, reinstallation, cutting, or programming may be subject to additional charges.

11. Automotive Keys, Remotes, and Programming

Automotive key cutting and programming may depend on:

Products Supplied by GO Locksmith USA

When GO Locksmith USA sells and supplies a new automotive key, remote, or key fob, that product is eligible for the Three-Month Limited Product Warranty described in Section 12.

Customer-Supplied Keys and Remotes

When the customer supplies their own key, remote, or key fob and GO Locksmith USA performs only cutting or programming:

GO Locksmith USA provides no product warranty on the customer-supplied key, remote, or key fob.

Programming or cutting a Customer-Supplied Product does not make GO Locksmith USA responsible for defects, incompatibility, intermittent operation, premature failure, or other problems originating from that product.

GO Locksmith USA is not responsible for programming or operating problems caused by vehicle batteries, immobilizer systems, modules, electrical problems, aftermarket equipment, previous modifications, manufacturer restrictions, or other conditions unrelated to a product supplied by GO Locksmith USA.

12. Three-Month Limited Product Warranty

A. Warranty Period

GO Locksmith USA provides a limited three (3) month product warranty beginning on the original service date shown on the customer’s invoice or receipt.

This warranty applies only to eligible products sold and supplied directly by GO Locksmith USA.

B. Eligible Products

Eligible products may include:

C. Scope of Warranty

The Three-Month Limited Product Warranty covers a qualifying defect or failure of an eligible product supplied by GO Locksmith USA under normal use during the warranty period.

This is a product warranty.

Unless GO Locksmith USA expressly agrees otherwise in writing, the three-month warranty does not create a separate three-month warranty covering:

D. Warranty Remedy

The customer must provide GO Locksmith USA a reasonable opportunity to inspect and diagnose the claimed warranty issue.

If GO Locksmith USA determines that an eligible product supplied by GO Locksmith USA has a defect covered by this warranty, GO Locksmith USA may, at its reasonable discretion:

A repair or replacement under this warranty does not restart or extend the original three-month warranty period unless GO Locksmith USA expressly agrees otherwise in writing.

E. Exclusions

The Three-Month Limited Product Warranty does not cover:

F. Customer-Supplied Locks and Hardware

If a customer supplies their own lock, smart lock, keypad, deadbolt, commercial hardware, or other product and hires GO Locksmith USA to install it, the customer-supplied product is not covered by GO Locksmith USA’s Three-Month Limited Product Warranty.

GO Locksmith USA is not responsible for manufacturing defects, compatibility issues, premature failure, software issues, or other defects inherent in a Customer-Supplied Product.

G. Proof of Purchase

GO Locksmith USA may require the customer to provide an invoice, receipt, job number, or other reasonable proof showing that:

  1. The product was originally sold and supplied by GO Locksmith USA; and
  2. The warranty period has not expired.

H. Original Customer and Transaction

The limited warranty applies to the original customer and the eligible product associated with the original service transaction.

I. Applicable Law

This limited warranty does not limit rights or remedies that cannot lawfully be waived or limited under applicable law.

13. Response and Arrival Times

Any arrival or response time quoted by GO Locksmith USA is an estimate only.

Arrival times may be affected by:

GO Locksmith USA does not guarantee a specific arrival or response time.

14. Limitation of Responsibility

GO Locksmith USA will perform authorized locksmith work using reasonable care.

To the extent permitted by applicable law, GO Locksmith USA is not responsible for indirect, incidental, consequential, or unrelated losses resulting from circumstances outside its reasonable control.

Nothing in these Terms excludes or limits rights, duties, or remedies that cannot legally be excluded or limited.

15. Refusal or Discontinuation of Service

GO Locksmith USA may refuse or discontinue service where:

16. Website, Advertising, and Third-Party Listings

Information appearing on GO Locksmith USA’s website, social-media accounts, advertising, directories, or third-party listings is provided for general informational purposes.

Service availability, operating hours, pricing, and service areas may change.

Where general advertising conflicts with a specific written estimate or service agreement issued to a customer, the specific estimate or agreement will control for that transaction.

17. Text Messages (SMS)

GO Locksmith USA sends service text messages (appointment confirmations, technician arrival updates, job follow-ups, receipts and review requests) to customers who agree to receive them when requesting service. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; reply HELP for help, or call (239) 412-1101. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of purchase. See our Privacy Policy: https://golocksmithusa.com/privacy

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

19. Changes to These Terms

GO Locksmith USA may update these Terms from time to time.

Updated Terms become effective when posted on our website unless applicable law requires otherwise.

20. Contact Information

GO Locksmith USA LLC

Phone: (239) 412-1101

Email: golocksmithusa@gmail.com

Website: https://golocksmithusa.com/