Privacy Policy

Effective Date: October 25, 2026

GO Locksmith USA LLC (“GO Locksmith USA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website, phone calls, text messages, online forms, and locksmith service requests.

This Privacy Policy applies to information collected through https://golocksmithusa.com/ and through communications related to services provided by GO Locksmith USA.

1. Information We Collect

We may collect information reasonably necessary to provide and manage locksmith services, including:

• Name
• Phone number
• Email address
• Service address or job location
• Details regarding the requested service
• Vehicle year, make, model, key type, or other relevant vehicle information
• Residential or commercial property information necessary to perform requested services
• Photos or other information voluntarily provided by the customer
• Transaction and payment-related information
• Communications between customers and GO Locksmith USA, its staff, or technicians

Our website may also automatically collect certain technical information, including:

• IP address
• Browser and device information
• Pages viewed
• Website activity
• Referral source
• Cookies and analytics information

2. How We Use Information

We may use information to:

• Respond to service requests
• Schedule and dispatch locksmith technicians
• Prepare estimates, receipts, and invoices
• Communicate regarding appointments and jobs
• Verify ownership, occupancy, identity, or authorization where appropriate
• Provide automotive, residential, commercial, safe, smart-lock, and emergency locksmith services
• Process payments
• Provide customer service
• Maintain business and transaction records
• Prevent fraud, misuse, or unauthorized service requests
• Improve our website and services
• Comply with legal, insurance, accounting, or regulatory requirements

3. Sharing of Information

GO Locksmith USA does not sell customers’ personal information.

We may share information only when reasonably necessary to provide services or operate our business, including with:

• Locksmith technicians assigned to a service request
• Dispatch, CRM, or customer-management providers
• Payment processors
• Website hosting and analytics providers
• Phone, email, and messaging service providers
• Insurance providers
• Accountants, attorneys, and professional advisers
• Government agencies, law enforcement, courts, or other parties when legally required or reasonably necessary to protect our rights or prevent fraud

Third-party providers receive only information reasonably necessary for the services they perform.

4. Payment Information

GO Locksmith USA may use third-party payment processors for credit card, debit card, and electronic payments.

We do not intentionally store complete credit card numbers or sensitive payment credentials directly on our website.

Third-party payment processing is also subject to the applicable provider’s terms and privacy practices.

5. Phone Calls and Text Messages

Customers who provide a telephone number in connection with a service request may receive calls or text messages relating to:

• Service requests
• Technician arrival
• Scheduling
• Estimates
• Job updates
• Payment
• Customer-service follow-up

Providing a telephone number for a service request does not automatically constitute consent to unrelated promotional text-message marketing.

If GO Locksmith USA offers promotional SMS marketing, any consent required by applicable law will be obtained separately.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with or sold to any third party, except the providers that deliver our messages.

6. SMS / Text Messages

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Mobile numbers are used only to send the messages the customer agreed to receive, such as appointment confirmations, technician arrival updates, and service follow-ups.

7. Cookies and Analytics

Our website may use cookies, analytics services, and similar technologies to understand website traffic, measure performance, and improve our services.

We use Google Analytics and Google Ads to measure page visits, phone taps and ad performance, and to support ad optimization. Google receives technical request information, page paths and event types. When cookies are rejected, Google tags may send permitted cookieless measurement signals; these do not contain customer matching information.

Cookie settings in the footer lets you separately choose analytics cookies and Google Ads click storage and measurement. Advertising acceptance permits storage of ad-click IDs for up to 90 days and inclusion with a service request for attribution. We keep the visitor choice, time and version of the notice, preserving prior acceptance when a choice is withdrawn. You can withdraw at any time through Cookie settings; withdrawal stops new identifier storage and sharing.

Users may also control cookies through their browser or device settings.

8. Information Security

GO Locksmith USA uses reasonable administrative, technical, and operational measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.

9. Information Retention

We retain information only for as long as reasonably necessary for legitimate business purposes, including:

• Customer service
• Accounting
• Insurance
• Legal compliance
• Fraud prevention
• Warranty administration
• Dispute resolution
• Business recordkeeping

Information that is no longer reasonably necessary may be deleted or securely disposed of.

10. Identity, Ownership, and Authorization Verification

Because locksmith services may provide access to vehicles, homes, businesses, safes, and other secured property, GO Locksmith USA may request identification or reasonable proof of ownership, occupancy, or authorization before performing certain services.

Information collected for these purposes may be retained when reasonably necessary for legal compliance, fraud prevention, dispute resolution, insurance, or business records.

11. Third-Party Links

Our website and social-media pages may contain links to third-party websites, platforms, or services.

GO Locksmith USA is not responsible for the privacy practices, security, availability, or content of third-party websites or services.

12. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

13. Changes to This Privacy Policy

GO Locksmith USA may update this Privacy Policy from time to time as our business, website, technology, or legal requirements change.

The updated Privacy Policy will be posted on our website with a revised effective date.

14. Contact Information